Thanks for the update from MPlanet - it's interesting to hear how many organizations are in the same boat as we are.  In particular, your comment that organizations "were still stuck in the command and control mindset" resonates with me.  Within our community, I keep thinking that I fianlly "get it," only to realize that we're still focused more on publishing content, rather than encouraging and supporting community.

Are people starting to identify "best practices" for the new model?  Does anyone have insights they could share about how to really engage your community - and to let the community evolve to what will best support them?