Social by Design

thoughts on social software, design thinking, and business innovation, by John Kembel

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    Thought Leadership Through Community
    blog entry posted 01/23/09 by Tracey Floming , tagged social software
    2666 Views, 3 Comments
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    Thought Leadership Through Community
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    I'm excited to bring my outbound/corporate marketing perspective to Social by Design.  I've spent most of the last couple of decades as a marketer at a variety of high-tech companies, taking advantage of all the new marketing tools and vehicles that came along.  Today, I'm enjoying being on the other side of the fence, working at a company that's on the front lines of changing how the practice of marketing is done.  It's rewarding to watch the disruptive shift as marketers realize what an online community can do for their business.

    I'm going to kick off my participation in this blog with observations about thought leadership from a community perspective.  We recorded a podcast last week with David Meerman Scott, who has authored three books about online thought leadership and has another book coming out next month.  In preparation for the podcast, I was re-reading his book “The New Rules of Marketing & PR.”  If you haven’t read it, I recommend it.

    A natural extension of the discussion in the book is an exploration of how online communities can be used to establish thought leadership.  Many companies have taken the first step in this direction by creating a vehicle for their own company voice.  Perhaps they've created a blog to talk about their point of view on trends in the market, their company plans, etc.  This is a great first step, but I believe the approach that truly leverages the power of community and offers the potential for much more significant impact is hosting the conversation around a given market.  Pulling in the collective intelligence, or rather the collective thought leadership, of a market is where the real strength lies.

    Several HiveLive customers are pushing the envelope of thought leadership with this approach today.  Here are a few examples: Designers Accord (community.designersaccord.org) uses their community as a destination for driving the conversation about sustainable design. An analyst firm hosts a community that offers both their point of view as industry experts, and at the same time asks their community for best practices information as well.  An organization for executive recruiters uses the community to talk about industry issues, such as recent discussions about hiring and recruiting in today's tough economic climate, and leading Agile development software vendor Rally Software uses their agilecommons.org community to host the conversation around Agile development practices.

    Serena Software has another interesting angle on using community for thought leadership.  Community.serena.com is first and foremost a marketplace for a new Serena Software product called Mashup Composer, but Serena also uses the community as a resource for press and analysts, engaging them in a conversation about the mashup market and about the company.  This approach leverages community to "influence the influencers" in the space that Serena cares about.

    I believe company-sponsored online communities will be a great vehicle for thought leadership as more and more companies invest in hosting the conversation around their particular market or expertise. If you know of an interesting online community thought leadership example, I’d love to hear from you.

    Comments

    • posted 01/27/09 by Gabe Ratliff

      I recently checked out "New Rules of Marketing & PR" from the library.  Good stuff!  I'm looking forward to all the gems of knowledge it hast to offer...

      Reply to this Comment

    • posted 03/11/09 by rhappe

      Hi Tracey -

      I love this trend because my hope is that it will better differentiate corporate strategies. There are some vendors (like HiveLive) that customers are going to choose because of the thought leadership they are looking for but it's a very easy thing for all vendors to claim. In the old PR world it cost companies very little to claim services or expertise that didnt' exist. I think communities offer prospects the change to 'see' it before they buy it.

      Hope all is well out in CO!

      Cheers -

      Rachel

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      • posted 03/11/09 by Tracey Floming

        Hi Rachel -

        Good to see you poking around on Social by Design!  I agree that communities offer a level of transparency that will benefit consumers in general, and specifically prospects.  They can learn a lot about a company by checking out the community.  The new ThoughtWorks community is a great example of transparency that will benefit everyone from prospects to repeat customers.

        Regards,

        Tracey

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