This year has started off as quite a sprint.  Right now, we're in the middle of helping a number of great companies roll out new communities.

Today, our congratulations goes to ThoughtWorks for launching their customer community: visit community.thoughtworks.com to sneak a peak (and see the announcement here).

In the community, ThoughtWorks customers and consultants can find company news, product information, best practices, training tools, and technical support.  Users of the ThoughtWorks products -- Mingle, Cruise, and Twist -- can interact with development teams and with each other to exchange their own product templates and extensions, contribute to the product roadmap and share best practices.

This is a great example of the new shape of customer engagement... using community to directly connect with customers, build loyalty, garner insights, and drive innovation. Their ultimate vision?  The community will become the place where customers tap into the expertise of the broader ThoughtWorks ecosystem.  Exciting.